Home > News > Industry > Failure printer troubleshootin.....
Catalogues
Catalogues
Certifications
certi1
Contact us
Address: 4/F, Block 10, Zhongxing Industrial Park, Chuangye Road, Nanshan District,  Shenzhen 518054,China
Website: www.ocominc.com,
www.possolution.com.cn;
E-mail:ocom@ocominc.com,
info@possolution.com.cn;
Tel: +86.755.86053207 ext 800;
Fax: +86.755.86053207 ext 868;
QQ: 2485890637;
Wechat: szocominc, hj34924238;
Whatsapp:008613352932860,Contact Now
Customer Comment

    News

    Failure printer troubleshooting

    • Author:Hans
    • Source:Original
    • Release on :2014-09-02
    Once the printer has a problem, you should first detect where there is a problem, a hardware problem, a software problem. 
    One. Hardware problems

    1 Turn the printer off and hold the feed button down, and then turn on the power, about 2 seconds release the feed button, if you print a test page appears on the printer itself, this time without any problems.
    2, if the printed page, but no word occurs, it may be roll upside down, the print head cable is not plugged in, or printhead thermal sheet problems.
    3, print out the word, the paper does not come out is a roller inside the printer module or there is a problem. This and the time to take it repaired.

    Two. Software Problems
    1, & nbsp; Open Start program --- Control Panel --- Printers and Faxes. Right Open ---- thermal printer --- Properties --- Here is a conventional print a test page item, click the drive if there is no problem printing instructions, see the following if you can not print the second solution.
    2, & nbsp; If you print a test page does not print correctly the first item, you need to adjust the port or re-install the printer driver, the first test is not the printer port is not set or set a problem.
    (1) Check the printer what kind of printer
    C. A. Parallel Printer B.USB printer serial printer network port printer D.
    (2) Select the drive parallel printer ports LPT1, LPT2, LPT3 any one of them
    (3) If a serial printer, select COM1, COM2, COM3, COM4 which either a

    (4) If the USB port of the printer driver is selected in the USB virtual printer port
    (5) If the network port of the printer, select TCP / IP ports. If at this time there is no TCP / IP this one, you can add a TCP / IP network interface ports by adding the port. And configure the appropriate IP address.
    3 When the case is also correct port settings, still does not print out a test page, then reinstall the printer driver. And set the printer port in accordance with the above method.